Privacy Policy

Personal Information You Provide

We collect information that you voluntarily provide to us when you:

• Register for an account
• Make a purchase
• Submit a contact form or request support
• Sign up for our newsletter or promotional emails
• Participate in surveys or promotions
• Request a product demo

This information may include:

• Name and contact information (email, phone number, address)
• Company name and role
• Account credentials (username, password)
• Payment information (processed securely through third-party payment processors)
• Customer type (homeowner, HVAC professional, property manager, etc.)
• Product preferences and purchase history

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

• IP address and geolocation data
• Browser type and version
• Operating system
• Referring website
• Pages viewed and time spent on pages
• Clickstream data

This information is collected through cookies, web beacons, and similar technologies.

Service Providers

We share information with trusted third-party service providers who assist us with:

• Payment processing (Stripe, PayPal)
• Email delivery (Pipedrive, Zapier)
• Website hosting (self-hosted)
• Analytics (Google Analytics)
• Customer relationship management, including the information you submit through our forms (Salesforce)
• Spam and bot protection on our forms (Cloudflare Turnstile)

These providers are contractually obligated to protect your information and use it only for the services they provide to us.

Business Transfers

If AC Drain Wiz is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. You will be notified of any such change.

Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities (e.g., court orders, subpoenas).

How You Opt In

You may opt in to receive text messages from AC Drain Wiz only through affirmative, express consent. Opt-in methods include:

• Checking the SMS consent box next to your phone number when you submit a contact, sales, demo, or installer form on our website
• Checking an optional promotional-messages checkbox where offered
• Providing express written consent through another AC Drain Wiz channel (such as a signed order or account form) that clearly references text-message consent

SMS consent is never a condition of purchase. If you provide a phone number without opting in, we will contact you only by email or voice call regarding your inquiry.

Types of Messages and Frequency

Our SMS program includes two separate categories of messages, each with its own consent:

• Transactional / Service Messages: Replies to your inquiry, scheduling and appointment coordination, order and shipping updates, account notifications, support follow-ups, and other service communications tied to your request.
• Promotional Messages (optional): Product announcements, company updates, and special offers — sent only if you separately opt in to marketing texts.

Message frequency varies based on your inquiry and account activity. You will not receive more messages than reasonably necessary for the purpose you consented to.

Opting Out and Getting Help

You may stop receiving text messages from AC Drain Wiz at any time by replying STOP to any message you receive from us. For assistance, reply HELP or contact us at support@acdrainwiz.com.

Message and data rates may apply; check with your mobile carrier for details. Carriers are not liable for delayed or undelivered messages. You must be 18 years of age or older to opt in to our SMS program.