Warranty Policy

AC Drain Wiz products are covered by the following warranty periods:

Lifetime Warranty: This warranty covers the product for the lifetime of the original purchaser, as long as the product is used under normal conditions and maintained according to AC Drain Wiz guidelines.

This warranty covers defects in materials and workmanship under normal use and service conditions. Specifically covered:

• Manufacturing Defects: Defects in materials or workmanship that existed at the time of purchase
• Material Failure: Premature failure of materials under normal operating conditions
• Component Failure: Failure of internal components due to manufacturing defects
• Structural Issues: Cracking, warping, or structural failures not caused by misuse
• Performance Issues: Products that fail to perform as specified due to manufacturing defects

Normal Use: Normal use includes proper installation according to AC Drain Wiz installation instructions, regular maintenance, and operation within specified temperature and pressure ranges.

This warranty does not cover:

• Improper Installation: Damage or failure resulting from incorrect installation, failure to follow installation instructions, or installation by unqualified personnel
• Misuse or Abuse: Damage caused by misuse, abuse, neglect, or operation outside specified parameters
• Normal Wear and Tear: Gradual deterioration or wear that occurs with normal use over time
• Accidental Damage: Damage from accidents, impacts, or external forces
• Modifications: Products that have been modified, altered, or repaired by unauthorized parties
• Environmental Damage: Damage from extreme weather, natural disasters, or environmental conditions beyond normal operating parameters
• Improper Maintenance: Failure to perform recommended maintenance or use of incompatible cleaning agents
• Cosmetic Issues: Minor cosmetic imperfections that do not affect functionality
• Third-Party Components: Damage to or failure of third-party components not manufactured by AC Drain Wiz
• Consequential Damages: Indirect, incidental, or consequential damages, including but not limited to water damage, property damage, or lost profits

To make a warranty claim, please follow these steps:

1. Contact Us: Email us at support@acdrainwiz.com or call us at 83-DRAINWIZ to initiate a warranty claim.
2. Provide Information: Include the following information:
   • Order number or proof of purchase
   • Product model and serial number (if applicable)
   • Date of purchase
   • Description of the defect or issue
   • Photos or videos showing the defect (if applicable)
   • Installation details and date
3. Evaluation: We will review your claim and may request additional information or photos.
4. Resolution: If your claim is approved, we will provide one of the following:
   • Replacement product (same or equivalent model)
   • Repair of the defective product
   • Refund of the purchase price (at our discretion)
5. Shipping & Handling: For warranty replacements, a shipping and handling fee of $10.99 applies. This fee will be collected before the replacement is shipped. Alternatively, you may take your defective unit to a local AC Drain Wiz distributor for replacement (see Section 5 for details).

Response Time: We will respond to warranty claims within 5-7 business days. Resolution timeframes may vary depending on the nature of the claim and product availability.

If a product is found to be defective and covered under this warranty, AC Drain Wiz will, at its sole discretion:

• Replace: Provide a replacement product of the same or equivalent model
• Repair: Repair the defective product to restore it to working condition
• Refund: Refund the original purchase price (if replacement or repair is not possible or practical)

THIS WARRANTY IS THE SOLE AND EXCLUSIVE WARRANTY PROVIDED BY AC DRAIN WIZ.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, AC DRAIN WIZ DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

AC DRAIN WIZ'S LIABILITY UNDER THIS WARRANTY IS LIMITED TO THE REMEDIES DESCRIBED ABOVE. IN NO EVENT SHALL AC DRAIN WIZ BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

• Water damage or property damage
• Loss of profits or business interruption
• Cost of substitute products or services
• Personal injury or death

Some states or jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary by state or jurisdiction.

If you have questions about this warranty policy or need to make a warranty claim, please contact us: